Report a problem

If a post has a problem that is our mistake, report it and we refund its COS.

1. Under the post, press “Report a problem”.
2. Choose the version, tick what is wrong and add a note if you like.
3. Press “Send report”.

A person at UTICOS reviews every report within 5 business days. The post shows the status: Under review, Refunded, or Reviewed — not refunded, with our reason. If it is our mistake, the COS it cost goes back to your balance, and you get an email either way.

A problem can be reported within 14 days of the post being made. For anything older, write to technical@uticos.com.