Refunds

When COS comes back to your balance.

• If a job fails and delivers nothing, nothing is charged — the COS it held is released automatically.
• If a delivered post has a problem, Report a problem within 14 days. A person at UTICOS reviews every report within 5 business days.
• A problem we confirm is refunded as COS back to your balance, and you get an email.
• If we decline, the post shows our reason, and you get an email.

To cancel your plan, open Business profile → Plan & COS → Manage plan. It ends at the end of the month you paid for, with no proration.

The full policy is in the Refund & Cancellation Policy, linked at the foot of every page.